1. Replacement & Exchange Policy
We offer a 7-day replacement and exchange policy from the date of delivery if the product received is damaged, defective, or incorrect.

2. No Refund Policy
Please note that refunds are not available. Only replacement or exchange requests will be considered under valid circumstances.

3. Eligibility for Replacement / Exchange
To be eligible, the product must be unused, sealed, and in its original packaging along with proof of purchase.

4. Request Process
Customers must contact our support team within 7 days of receiving the product and share order details along with images of the issue.

5. Replacement Delivery Time
If the replacement or exchange request is approved, the new product will be delivered within 5 working days.

6. Non-Returnable Conditions
Replacement or exchange will not be accepted if the product has been opened, used, or damaged due to improper handling after delivery.

7. Company Rights
Navraaj Masale reserves the right to approve or reject replacement requests after verifying the product condition and order details.